Support Us

Membership and Adoption terms and conditions


Thank you for joining the RZSS family. Your membership and / or adoption directly contributes to safeguarding threatened species and helps us deliver conservation education around the world.  By purchasing any membership or adoption package with the Royal Zoological Society of Scotland you enter an agreement of specific terms and conditions. Please review the sections below for details.

Membership

  • Once purchased memberships are strictly non-refundable. 
  • RZSS reserves the right to change these benefits at any time and without prior notice.
  • Standard membership is based on a standard 12-month contract and starts on the date of purchase unless agreed otherwise by RZSS.
  • We aim to process all membership packs within 10 working days once an application has been received. Please note that this may take longer during busier seasonal periods. 
  • RZSS is not responsible for membership packs becoming lost in the post.  On purchasing a membership, if you do not inform us that your membership cards have not arrived within 2 months of your membership start date, you will be subject to a £5 charge per unit for any replacement cards and car parking passes.
  • You can use your confirmation email, or speak directly with our membership department, to gain access to both RZSS parks prior to receiving your membership pack.
  •  A valid RZSS membership card allows the named cardholder to free admission to RZSS Edinburgh Zoo and RZSS Highland Wildlife Park, during their standard opening hours. Admission to both sites is subject to the standard terms and conditions of entry.
  • RZSS membership allows cardholders admission to participating reciprocal zoos – Belfast, Bristol, Chester*, Colchester, Curragh's Wildlife Park, Dublin, Fota Wildlife Park, Living Coasts, Marwell*, Newquay*, Paignton*, Rotterdam & Twycross (*one visit per year).
  • RZSS members must bring both their valid membership card and welcome letter showing their current membership expiry date in order to gain access to participating reciprocal zoos.
  • RZSS members are encouraged to bring guest visitors to both of our parks. Members are entitled to receive a 25% discount on individual admission ticket prices for up to six guests, per visit. Additional member guests (over six guests) will be eligible to pay for full price entry.
  • RZSS Members are entitled to a 10% discount in our gift shops and at available catering outlets on presentation of a valid membership card. This excludes alcoholic beverages.
  • Members are entitled to a 20% discount at all available catering outlets on presentation of a valid membership card, as well as unlimited access to the Mansion House Bar during standard Edinburgh Zoo opening hours every Monday. Please note that this excludes discounts on alcoholic drinks and that access to the Mansion House Bar will not be possible if a private event is taking place.
  • Membership loyalty catering scheme cards are only valid at Edinburgh Zoo and the Highland Wildlife Park when presented with an active membership card. One stamp can be collected per purchased hot drink. One completed, stamp cards can be exchanged for 1 complimentary hot drink.  
  • Payment by Direct Debit is the simplest and most convenient way to pay your RZSS subscription. Direct Debit memberships will renew automatically each year until you choose to cancel. Renewal letters will be sent out 10 working days prior to the new payment cycle in order for you to make any changes or cancellations. Members are entitled to apply for a Direct Debit discount. We reserve the right to withdraw the offer of Direct Debit at any time.
  • RZSS membership is an annual product, so if paying by Direct Debit this means you are responsible for the payment of your membership from the date of purchase for no less than 12 months. If you cancel your monthly Direct Debit or you decide to quit your membership mid-term and/or your monthly payment fails, you remain responsible for the outstanding balance.
  • Membership cards are non-transferable.
  • Admission to our parks cannot be granted without the production of a valid membership card. If you do not have your card with you when you visit and have not advised the membership team 24 hours in advance of your arrival, then entry will be charged at the usual admission rate which is strictly non-refundable. 
  • An adult must accompany children aged 15 years or younger. 
  • Membership cards cannot be used for educational school visits.
  • Children who turn three years old during the course of parent or guardian’s membership are subject to an entrance fee. Children can be added to a membership on a pro-rata basis.
  • Free admission cannot be granted without the production of a valid membership card. 
  • We reserve the right to refuse admission and/or cancel adoption or membership without refund.
  • Members are entitled to discounted car parking rates of £2.00 per vehicle (subject to change), for the vehicle they are travelling in when they show a valid membership card. 
  • A student is defined as an individual currently enrolled in a full-time or part-time course at an NUS registered University or College. Students must provide valid student identification if requesting a student membership.
  • A student membership can be issued if the recipient is aged between 16 and 21 and hold a valid Young Scot Card.
  • We reserve the right to refuse admission and/or cancel adoptions or memberships without refund if anyone behaves in a threatening or abusive way to our staff, contractors, visitors or animals.
  • Please refer to our Privacy Policy for details on how we handle your data.
  • Please note that if your membership is a gift for someone aged 16 or over, we are unable to accept communication opt-ins on their behalf. We will request communication preferences in their gift pack. 
  • Date of birth information is required for children to ensure they receive the correct membership pack.
  • If your membership is for someone under the age of 16, consent must be provided by a legal parent or guardian.
  • You are free to opt out from any of our communications at any time by emailing membership@rzss.org.uk.

Members' car parking passes

  • Car parking passes provide vehicles with free parking at RZSS Edinburgh Zoo.
  • Members are entitled to purchase discounted car parking passes at a rate of £10 per pass.
  • Replacement car parking passes are chargeable at £5 per pass.
  • Car parking passes are valid for the full duration of a membership year.
  • Car parking passes do not guarantee a parking space; these are allocated on a first come first served basis.
  • Car parking passes must be shown along with a valid membership card for free access to the car park.

Animal Adoption

  • Animal adoptions are non-refundable.
  • More than one person can be named on the adopter certificate; however only one adoption pack and one invitation to adopter events will be issued, unless by alternative agreement with RZSS
  • RZSS reserves the right to change adoption benefits at any time and without prior notice.
  • We aim to process all membership packs within 10 working days once an application has been received. Please note that this may take longer during busier seasonal periods. 
  • The RZSS is not responsible for adoption packs becoming lost in the post.  On purchasing an adoption, if you do not inform us that your adoption packs have not arrived within 8 weeks of your adoption start date, you will be subject to a £5 charge for all replacement packs.
  • Our animal collection is always evolving, therefore if your adopted species is withdrawn from our collection you will be given the opportunity to choose another species to support for the remainder of your adoption year.
  • Silver level adoptions and above are automatically entered into a prize draw to win a Keeper Experience for 2 adults once per year.  All applicants must be over the age of 18 years. This prize will be valid for a maximum of three months. RZSS cannot guarantee that the Keeper Experience will relate to your adopted animal. This prize cannot be exchanged for any monetary value. This prize cannot be exchanged for any alternative RZSS products.  Should your Keeper Experience be for a child under the age of 18, please contact the Keeper Experience team by email on experience@rzss.org.uk. This prize is not available for children under the age of 6. Terms and conditions relating to Keeper experiences can be found here:  https://www.store.rzss.org.uk/en/keeper-experience-terms-conditions.aspx
  • Platinum adopters are entitled to one annual meet the keeper session. This gives adopters the opportunity to talk about their adopted species with a keeper which cares for them.  Agreed dates for meeting the keeper must be agreed upon with RZSS a minimum of 3 weeks prior to their visit.  Some sessions may need to be rescheduled due to unforeseen circumstances such as animal welfare or weather.  We cannot guarantee that your adopted animal will be visible on the day of your visit.
  • Adoption applies to a species at RZSS Edinburgh Zoo or RZSS Highland Wildlife Park and not an individual animal.
  • More than one person can be named on the adopter certificate; however only one adoption pack will be issued, unless by alternative agreement with RZSS.
  • The content of animal adoption packs is subject to change at the discretion of RZSS.
  • Names of adopters are listed at the animal enclosures for Silver, Gold and Platinum packages, only at the opt-in consent from the adoption recipient.
  • It may take up to 10 working days from the date of consent received for adopter names to appear on enclosures. 
  • Once a name is displayed on an enclosure, it will remain there for the duration of that adoption.
  • Due to the nature of our collection, we cannot guarantee that the animal that you have adopted will be on show at the time of your visit.
  • We reserve the right to refuse admission and/or cancel an adoption or membership without refund if anyone behaves in a threatening or abusive way to our staff, contractors, visitors or animals
  • Please refer to our Privacy Policy for details on how we handle your data.
  • You are free to opt out from any of our communications at any time by emailing membership@rzss.org.uk
  • Please note that if your adoption is a gift for someone aged 16 or over, we are unable to accept communication opt-ins on their behalf. We will request communication preferences in their gift pack. 
  • If your adoption is for someone under the age of 16, consent must be provided by a legal parent or guardian.

Member and adopter events

For terms and conditions related to Member and Adopter events please visit:

http://www.rzss.org.uk/support-us/membership-events/