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Membership and adoption terms and conditions


IMPORTANT NOTE: for both membership and adoption, we aim to process packs within 10 working days once the application has been received, however, this can take longer during busier periods.  

Please note that you can use your confirmation email to gain access to both parks in the meantime.

Membership

  • A valid RZSS membership card entitles the named holder to free admission to RZSS Edinburgh Zoo and RZSS Highland Wildlife Park during their published opening hours. Admission to both sites is subject to the standard terms and conditions of entry.
  • RZSS membership entitles the holder to admission to participating reciprocal zoos – Belfast, Bristol, Chester*, Colchester, Dublin, Fota Wildlife Park, Living Coast, Marwell*, Newquay, Paignton, Rotterdam & Twycross (*one visit per year).
  • Holders of a valid RZSS membership card are entitled to bring up to six guests with a 25% discount to their individual admission ticket prices.
  • Members receive a 10% discount in the RZSS gift shop along with food and drink at all available catering outlets within the park. This excludes alcoholic beverages.
  • Member Mondays entitle members to a 20% discount at all available catering outlets (excluding alcoholic beverages) and access to the Mansion House Members’ Bar during standard Zoo opening hours. Please note that access to the Members’ Bar will not be possible if external events are taking place.
  • Membership loyalty catering scheme cards are only valid at Edinburgh Zoo and the Highland Wildlife Park when presented with an active membership card. One stamp can be collected per purchased hot drink. One completed stamp card can be exchanged for 1 complimentary hot drink.  
  • Membership birthday surprise cards are permitted for use once per annum, per member. The cards are only valid when presented with a valid membership card.  Cards can be exchanged for hot beverages only.
  • Membership and adoption benefits and policies are subject to change throughout the year and may do so without prior notification.
  • RZSS offers Direct Debit discounts to all customers.  Customers who choose to pay for a membership by Direct Debit are entitled to our Society Direct Debit discount. Direct Debits will be taken on or around the 15thof each month. Customers wishing to pay for membership by Direct Debit must pay in advance a deposit, equal to the sum of single ticket admission for each person named on the membership. Issues with payment failure to fulfill your financial obligations will impact on your inclusion within the Direct Debit scheme. We reserve the right to withdraw the offer of Direct Debit at any time.
  • RZSS membership is an annual product, so if paying by Direct Debit this means you are responsible for the payment of your membership from the date of purchase for no less than 12 months. If you cancel your monthly direct debit or you decide to quit your membership mid-term and/or your monthly payment fails, you remain responsible for the outstanding balance.
  • Membership cards are strictly non-transferable under any circumstances and may be used only by the named holder to whom the card was issued.
  • An adult must accompany children aged 15 years or younger.
  • Membership cards cannot be used for educational school visits.
  • Children who turn three years old during the course of parent or guardian’s membership are subject to an entrance fee. If you wish to add that child to your existing membership we are happy to do this pro rata, which will bring them in line with the primary membership holder, making it easier when it comes time to renew.
  • Things invariably change. Customers are responsible for ensuring that they inform us of any changes to their information.
  • Please look after your membership card as there is a £5 fee for each replacement card and car parking pass.
  • Free admission will not be granted without the production of a valid membership card. If you plan to visit and are unable to produce your card, please contact the membership team on 0131 314 0374 during office hours, Monday - Friday 09:00 – 17:00, to make alternative arrangements in advance of your visit. If you do not have your card with you when you visit and have not advised the membership team 24 hours in advance of your arrival, then entry will be charged at the usual admission rate which is strictly non-refundable.
  • We reserve the right to refuse admission and/or cancel adoption or membership without refund.
  • Members are entitled to discounted car parking rates of £2.00 per vehicle (subject to change), for the vehicle they are traveling in when they show a valid membership card. 
  • The membership year cannot be extended or transferred and refunds cannot be given if membership is canceled mid-term.
  • A student is defined as an individual currently enrolled in a full-time or part-time course at an institution of higher education such as a university or college. Students must provide valid student identification if requesting a discount.
  • We reserve the right to refuse admission and/or cancel adoption or membership without refund if anyone behaves in a threatening or abusive way to our staff, contractors, visitors or animals.
  • RZSS run exclusive events for our adopters and members on selected days throughout the year. Information on these events can be found on our website or by digital / postal invitations. We are unable to reschedule these events due to an individual’s circumstances and dates are strictly non-transferable.

Members' car parking passes

  • Members are entitled to purchase a discounted car parking pass at £10 per pass.
  • Replacement car parking passes are chargeable at £5 per pass.
  • Only one pass is issued per transaction; if you require multiple passes each of these may be purchased at the standard parking pass rate.
  • We know that some people may have more than one car; if you wish to use the pass across multiple vehicles you may do so. All you need to do is not stick the pass to your window. We will accept car park passes that still have their original backing on as valid so they need not be stuck to one specific vehicle.
  • This pass is valid for the full duration of a given membership year. The pass gives the holder the right to free parking while visiting RZSS Edinburgh Zoo.
  • This pass does not guarantee you a space; these are allocated on a first come first served basis.
  • The pass must be shown along with a valid membership card every time you visit, otherwise, you will be charged £2, which is non-refundable.

Animal Adoption

  • Our animal collection is always evolving, therefore if your adopted species is withdrawn from our collection you will be given the opportunity to choose another species to support for the remainder of your adoption year. As we are a charity, refunds cannot be given.
  • Once per annum, Silver level adoptions and above are automatically entered into a prize draw to win a Keeper Experience for 2 adults over the age of 18 years. This prize will be valid for a maximum of three months. RZSS cannot guarantee that the Keeper Experience will relate to your adopted animal. This prize cannot be exchanged for any monetary value. This prize cannot be exchanged for any alternative RZSS products.  Should your Keeper Experience be for a child under the age of 18, please contact the Keeper Experience team by email on experience@rzss.org.uk. This prize is not available for children under the age of 6. Terms and conditions relating to Keeper experiences can be found here:  https://www.store.rzss.org.uk/en/keeper-experience-terms-conditions.aspx
  • Platinum adopters are entitled to one annual meet the keeper session. This gives adopters the opportunity to talk about their adopted species with a keeper which cares for them.  Agreed dates for meeting the keeper must be agreed upon with RZSS a minimum of 3 weeks prior to their visit.  Some sessions may need to be rescheduled due to unforeseen circumstances such as animal welfare or weather.  We cannot guarantee that your adopted animal will be visible on the day of your visit.
  • Adoption applies to a species at RZSS Edinburgh Zoo or RZSS Highland Wildlife Park and not an individual animal.
  • More than one person can be named on the adopter certificate; however, adopters will only receive one adoption pack and one invitation to the adopter event.
  • The content of animal adoption packs is subject to change at the discretion of RZSS.
  • Refunds cannot be given if an adoption is canceled mid-term.
  • Names of adopters are listed at the animal enclosures for Silver, Gold and Platinum packages only (it will take a minimum of 10 working days for adopter names to appear on enclosures). Bronze and cub adopters do not receive this benefit.
  • Once a name is displayed on an enclosure, it will remain there for the duration of that adoption.
  • We run special events for our adopters and members on selected days throughout the year. Information on these events can be found on our website or by digital or postal invitations. We are unable to reschedule these events due to an individual’s circumstances and dates are strictly non-transferable.
  • Due to the nature of our collection, we cannot guarantee that the animal that you have adopted will be on show at the time of your visit.
  • We reserve the right to refuse admission and/or cancel adoption or membership without refund if anyone behaves in a threatening or abusive way to our staff, contractors, visitors or animals.