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Membership and Adoption terms and conditions


By purchasing any membership or adoption package with the Royal Zoological Society of Scotland, registered charity number SC004064, you enter an agreement of specific terms and conditions. Please review the sections below for details.

Membership

  • Once purchased memberships are strictly non-refundable. Exceptions may be granted at the discretion of RZSS.
  • RZSS reserves the right to change these benefits at any time and without prior notice.
  • Standard membership is based on a standard 12-month contract and starts on the date of purchase unless agreed otherwise by RZSS.
  • We aim to process all membership packs within 10 working days once an application has been received. Please note that this may take longer during busier seasonal periods. 
  • The RZSS is not responsible for membership packs becoming lost in the post.  On purchasing a membership, if you do not inform us that you your membership cards have not arrived within 2 months of your membership start date, you will be subject to a £5 charge for all replacement cards and car parking passes.
  • You can use your confirmation email, or speak directly with our membership department, to gain access to both RZSS parks prior to receiving your membership pack.
  •  A valid RZSS membership card will entitle the named card holder to free admission to RZSS Edinburgh Zoo and RZSS Highland Wildlife Park, during their standard opening hours. Admission to both sites is subject to the standard terms and conditions of entry.
  • RZSS membership entitles the holder to admission to participating reciprocal zoos – Belfast, Bristol, Chester*, Colchester, Dublin, Fota Wildlife Park, Living Coast, Marwell*, Newquay, Paignton, Rotterdam & Twycross (*one visit per year).
  • RZSS members are entitled to bring guest visitors to the zoo. Members are entitled to receive a 25% discount on individual admission ticket prices for up to six guests, per visit. Additional member guests (over six guests) will be eligible to pay for full price entry.
  • RZSS Members are entitled to a 10% discount in our gift shops and at available catering outlets. This excludes alcoholic beverages.
  • Members are entitled to a 20% discount at all available catering outlets, as well as unlimited access to the Mansion House Members’ Bar during standard Edinburgh Zoo opening hours every Monday. Please note that this excludes discounts on alcoholic beverages, and that access to the Members’ Bar will not be possible if a private event is taking place.
  • Membership loyalty catering scheme cards are only valid at Edinburgh Zoo and the Highland Wildlife Park when presented with an active membership card. One stamp can be collected per purchased hot drink. One completed stamp card can be exchanged for 1 complimentary hot drink.  
  • Membership birthday cards are permitted for use once per annum, per member. The cards are only valid when presented with a valid membership card.  Cards can be exchanged for hot beverages only.
  • Payment by Direct Debit is the simplest and the most convenient way to pay your RZSSsubscription.  Members are entitled to apply for a Direct Debit discount. We reserve the right to withdraw the offer of Direct Debit at any time.
  • RZSS membership is an annual product, so if paying by Direct Debit this means you are responsible for the payment of your membership from the date of purchase for no less than 12 months. If you cancel your monthly Direct Debit or you decide to quit your membership mid-term and/or your monthly payment fails, you remain responsible for the outstanding balance.
  • Membership cards are strictly non-transferable under any circumstances.
  • An adult must accompany children aged 15 years or younger. 
  • Membership cards cannot be used for educational school visits.
  • Children who turn three years old during the course of parent or guardian’s membership are subject to an entrance fee. Children can be added to a membership on a pro-rata basis.
  • Free admission cannot be granted without the production of a valid membership card.. If you do not have your card with you when you visit and have not advised the membership team 24 hours in advance of your arrival, then entry will be charged at the usual admission rate which is strictly non-refundable.
  • We reserve the right to refuse admission and/or cancel adoption or membership without refund.
  • Members are entitled to discounted car parking rates of £2.00 per vehicle (subject to change), for the vehicle they are traveling in when they show a valid membership card. 
  • A student is defined as an individual currently enrolled in a full-time or part-time course at an NUS registered university of College. Students must provide valid student identification if requesting a student membership.
  • We reserve the right to refuse admission and/or cancel adoption or membership without refund if anyone behaves in a threatening or abusive way to our staff, contractors, visitors or animals.

Members' car parking passes

  • Members are entitled to purchase a discounted car parking pass at £10 per pass
  • Replacement car parking passes are chargeable at £5 per pass.
  • This pass is valid for the full duration of a given membership year. The pass gives the holder the right to free parking while visiting RZSS Edinburgh Zoo.
  • This pass does not guarantee you a space; these are allocated on a first come first served basis.
  • The pass must be shown along with a valid membership card every time you visit, otherwise, you will be charged a non-refundable £2.

Animal Adoption

  • Animal adoptions are non-refundable unless due to exceptional circumstances. This is at RZSS’ discretion.
  • RZSS reserves the right to change adoption benefits at any time and without prior notice
  • We aim to process all membership packs within 10 working days once an application has been received. Please note that this may take longer during busier seasonal periods. 
  • The RZSS is not responsible for adoption packs becoming lost in the post.  On purchasing an adoption, if you do not inform us that you your adoption packs have not arrived within 2 months of your adoption start date, you will be subject to a £5 charge for all replacement packs.
  • Our animal collection is always evolving, therefore if your adopted species is withdrawn from our collection you will be given the opportunity to choose another species to support for the remainder of your adoption year.
  • Silver level adoptions and above are automatically entered into a prize draw to win a Keeper Experience for 2 adults once per year.  All applicants must be over the age of 18 years. This prize will be valid for a maximum of three months. RZSS cannot guarantee that the Keeper Experience will relate to your adopted animal. This prize cannot be exchanged for any monetary value. This prize cannot be exchanged for any alternative RZSS products.  Should your Keeper Experience be for a child under the age of 18, please contact the Keeper Experience team by email on experience@rzss.org.uk. This prize is not available for children under the age of 6. Terms and conditions relating to Keeper experiences can be found here:  https://www.store.rzss.org.uk/en/keeper-experience-terms-conditions.aspx
  • Platinum adopters are entitled to one annual meet the keeper session. This gives adopters the opportunity to talk about their adopted species with a keeper which cares for them.  Agreed dates for meeting the keeper must be agreed upon with RZSS a minimum of 3 weeks prior to their visit.  Some sessions may need to be rescheduled due to unforeseen circumstances such as animal welfare or weather.  We cannot guarantee that your adopted animal will be visible on the day of your visit.
  • Adoption applies to a species at RZSS Edinburgh Zoo or RZSS Highland Wildlife Park and not an individual animal.
  • More than one person can be named on the adopter certificate; however only one adoption pack will be issued, unless by alternative agreement with RZSS.
  • The content of animal adoption packs is subject to change at the discretion of RZSS.
  • Names of adopters are listed at the animal enclosures for Silver, Gold and Platinum packages it may will take up to 10 working days for adopter names to appear on enclosures. 
  • Once a name is displayed on an enclosure, it will remain there for the duration of that adoption.
  • Due to the nature of our collection, we cannot guarantee that the animal that you have adopted will be on show at the time of your visit.
  • We reserve the right to refuse admission and/or cancel adoption or membership without refund if anyone behaves in a threatening or abusive way to our staff, contractors, visitors or animals.