Membership Sales Assistant (Full time/Fixed Term to 31st December 2019)

RZSS aims to connect people with nature and safeguard threatened species, a mission that sees us work both here in Scotland and in over 20 countries around the world. From inspiring the next generation about wildlife in our parks to protecting chimpanzees in the Ugandan rainforest; looking after some of the world’s most endangered species to saving the Scottish wildcat, RZSS is making a huge difference and we need your help to continue to grow.

The role

Working within the Membership and Adoption team, this role is responsible to encourage recruitment of new members to the Society, generating essential income for RZSS. The Membership Sales Assistant role is key to the department and will add value by actively increasing our membership base and by promoting the benefits of membership to visitors and enquirers.  This will sometimes be by email and phone but also face to face - out in the Zoo and at key events. Key responsibilities include engaging with visitors at Edinburgh Zoo to promote and sell memberships, ensuring existing members are making the most of their membership packages and helping with varied membership and adoption administration tasks when required. 

Who we are looking for

The post-holder must have face to face customer service/sales experience, excellent communication skills, and should be a self-starter with the ability to work with colleagues across RZSS. Sales/membership sales experience is very desirable. You will be educated to Standard Grade level (as a minimum) with outstanding communication skills and working knowledge of Microsoft Office packages.

Knowledge of Direct Debit and Gift Aid processing and the associated legal requirements is desirable but not essential. Overall, the successful candidate should be an enthusiastic people person who enjoys meeting different people and is skilled in dealing constructively with customers face to face as well as by phone and email.  Previous experience of administration and data processing is also an advantage.This is a full time fixed term role, where the working hours are 37.5 hours per week.   These include some weekends on a 5 days out of 7 rota basis.


To apply, please complete a RZSS application form and recruitment monitoring form and email it to . Postal applications may also be sent to:  The Royal Zoological Society of Scotland, Edinburgh Zoo, HR Team, 134 Corstorphine Road, Edinburgh, EH12 6TS.

Our mission is Connecting people with nature. Safeguarding species from extinction.

The RZSS strives to be an equal opportunities employer. Registered Charity SC004064