The Giant Lanterns return to RZSS Edinburgh Zoo this winter and we are looking for enthusiastic and friendly Seasonal Assistants to join our vibrant team to help support and ensure the festival runs smoothly - ultimately ensuring our visitors have a fantastic time! Come join us for a new and exciting adventure as incredible creatures come to life.
The Festival will run over 47 legendary nights from November 2019 to January 2020, between 4:30pm to 9.30 pm, i.e. you will be expected to work a mix of day/evening and weekends shifts. We’re looking for positive team players with exceptional customer service and communication skills to help us in the following areas:
Seasonal Admissions and Retail Assistants
- Acting as the first point of contact through admissions - you will provide a warm welcome, selling tickets, providing information and assistance. Often as the last point of contact also, through the gift shop - you will help process sales, cash handling, stock control and replenishment.
Seasonal Visitor Experience Assistants
- Primarily based outdoors within the Zoo (or car park), you will be responsible for ensuring visitors have a memorable and positive experience from point of entry throughout their stay. You may be based at one of the entrance gates and responsible for visitor admission or operational stewarding, proactively engaging with visitors around the site or driving the on-site visitor transport vehicles. Whilst providing a point of contact and information, you will also ensure all areas of the site are presented to the highest standards.
For both roles, applicants are expected to be educated to Standard Grade level, with a competent level of numeracy skills. You will have a quality approach to work ensuring results are delivered first time, on time, every time. Previous experience within a visitor attraction would be an advantage, especially in events, admissions, or a retail environment.
What you'll get in return
As a Charity, first and foremost, we work hard to make sure our benefits package is competitive and attractive. As well as the fundamental benefits like salary and a Work Place pension, we offer other rewards that can help you financially, can make work a bit easier and make life outside of work a lot more fun! For example, 34 days annual leave allowance, life assurance, friends and family discounts, Employee Assistance Programme and free access to a whole host of other Scottish attractions with our ASVA (Association of Scottish Visitor Attractions) passes – not to mention free Lanterns tickets for you and your family!
We offer more than everyday job satisfaction - as well as our wonderful animals we have a highly professional, diverse and friendly staff community too. So, in working for RZSS you've not only got a great job in a very interesting organisation - you're also part of an amazing cause too!
If you are passionate about animals, meeting new people and delivering excellent customer service then we would like to hear from you.
To apply, please complete an RZSS Application Form and Recruitment Monitoring Form (available top left) and email it to email@example.com. We do not accept CV’s for this role. Postal applications may also be sent in the mail to: The Royal Zoological Society of Scotland, Edinburgh Zoo, HR Team, 134 Corstorphine Road, Edinburgh, EH12 6TS.
Closing date: Tuesday 24 September 2019 and we are looking to interview on Tuesday 1 October 2019.
OUR MISSION: Connecting people with nature. Safeguarding species from extinction
We are the Royal Zoological Society for Scotland (RZSS), and for over 100 years we’ve been a leading conservation and education charity as well as an amazing, award-winning visitor attraction. Through our two sites, RZSS Edinburgh Zoo and RZSS Highland Wildlife Park, we provide unique and memorable experiences and engage with nearly 750,000 visitors per year in the wonders of the natural world, taking care of over 1,000 rare and endangered animals in safe and stimulating surroundings.
Registered charity number: SC004064