Visitor Experience Assistant


Based in the Cairngorms National Park, the RZSS Highland Wildlife Park welcomes 200,000 visitors per year and we are currently seeking a pro-active and enthusiastic Visitor Assistant to join our vibrant team during these busy periods.

What you’ll be doing…

There are all sorts of jobs to be done at Highland Wildlife Park to help keep this unique and wonderful place going.  From welcoming thousands of visitors through the admissions gate, to providing tourist information, serving customers in the café or shop and above all, ensuring our visitors have a memorable experience - our Visitor Experience Assistants can enjoy a wide range of fun and exciting responsibilities. Our roles are as varied as our animals and we’re currently looking for someone to cover both;

Retail

  • Ensure customers are served in a timely and friendly manner, replenishing retail stock as and when required.
  • Taking responsibility for your department float and cashing up at the end of the day

and

Tours/Talks

  • Announce all tours/talks via tannoy system and via advertising board (e.g. displayed in a prominent position at the front of the shop)
  • Complete daily visitor feedback surveys as instructed.
  • Provide informative and engaging animal tours and talks
  • Act as a responsible driver for on-site visitor transport on a rostered basis.
  • Ensure tour vehicles are clean and tidy and presented to high standard on a daily basis

This is a part time permanent position where the working hours are 24 hours per week, an immediate start is desirable and regular weekend working is expected.

What you’ll need…

Often acting as the first and last point of contact for our visitors to the Park, understanding and being able to deliver first-class customer service and care is paramount.  In addition, applicants are expected to be educated to Standard Grade level, with a competent level of numeracy skills.  Plus, hold a valid driving licence. Previous experience within a visitor attraction would be an advantage, especially in admissions, or a retail environment.  If you have a passion for wildlife and conservation, that’s even better – we would like to hear from you. 

What you’ll get in return…

We care for our people just as much as we look after our animals and visitors. As well as the fundamental benefits like salary and a Work Place pension, we offer other rewards that can help you financially, can make work a bit easier and make life outside of work a lot more fun! 

We offer more than everyday job satisfaction - as well as our wonderful animals we have a highly professional, diverse and friendly staff community too.  So, in working for RZSS you've not only got a great job in a very interesting organisation - you're also part of an amazing cause too!

Interested?
To apply, please complete a RZSS application form and recruitment monitoring form and email it to recruitment@rzss.org.uk . Postal applications may also be sent to:  The Royal Zoological Society of Scotland, Edinburgh Zoo, HR Team, 134 Corstorphine Road, Edinburgh, EH12 6TS.

Closing date for applications is: Sunday 22 September 2019, with interviews likely to take place on 9 October 2019.

Due to the level of interest in these positions, we are not able to contact each unsuccessful applicant individually. Therefore, if you have not been contacted by Friday 9th October 2019, please assume that you have been unsuccessful this time.

Connecting people with nature. Safeguarding species from extinction. We are the Royal Zoological Society for Scotland (RZSS), and for over 100 years we’ve been a leading conservation and education charity as well as an amazing, award-winning visitor attraction. We’ve been a charity since our founding in 1909 and maintain a keen commercial edge to ensure a sustainable, bright and exciting future. Through our two sites, RZSS Edinburgh Zoo and RZSS Highland Wildlife Park, we provide unique and memorable experiences and engage over 750,000 visitors per year in the wonders of the natural world, taking care of over 1,000 rare and endangered animals in safe and stimulating surroundings.  The RZSS strives to be an equal opportunities employer. Registered Charity SC004064