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Membership and Adoption terms and conditions


Thank you for joining the RZSS family. Your membership and / or adoption directly contributes to safeguarding threatened species and helps us deliver conservation education around the world.  By purchasing any membership or adoption package with the Royal Zoological Society of Scotland you enter an agreement of specific terms and conditions. Please review the sections below for details.

Membership

  • Once purchased memberships are strictly non-refundable and non-transferable.
  • Standard membership is based on a standard 12-month contract and starts on the date of purchase unless otherwise agreed by RZSS.
  • RZSS reserves the right to change the membership benefits at any time and without prior notice.
  • RZSS reserves the right to refuse admission and/or cancel memberships without refund if anyone behaves in a threatening, inappropriate or abusive way to our staff, contractors, visitors or animals.
  • RZSS is not responsible for mailings being lost in the post.
  • You can use your confirmation email, welcome letter or membership cards to gain entry to both RZSS parks. You will be required to show a form of ID along with your proof of membership.
  • If you do not have proof of membership, please contact the membership team at least 24 hours before your planned visit to avoid admission charges.
  • We aim to process all memberships within 10 working days once an an order/form has been received. Please note that this may take longer during busier seasonal periods however this does not affect your ability to visit our parks.
  • RZSS membership allows the named cardholder to free admission to RZSS Edinburgh Zoo and RZSS Highland Wildlife Park, during their standard opening hours. Admission to both sites is subject to the standard terms and conditions of entry.
  • RZSS membership allows members admission to participating reciprocal zoos – Belfast, Bristol, Chester*, Colchester, Curragh's Wildlife Park, Dublin, Fota Wildlife Park, Marwell*, Newquay*, Paignton*, Rotterdam & Twycross (*one visit per year). This is subject to the terms and conditions of the respective sites. Please check with the zoo you wish to visit for their terms of entry.
  • Membership cards cannot be used for educational school visits or for access to on-site events, unless specified.
  • The value of day admission tickets can be used towards a membership as long as this is done within 14 days of visiting. This must be set up via the membership team.
  • RZSS members are encouraged to bring guest visitors to both of our parks. Members are entitled to receive a 25% discount on individual admission ticket prices for up to six guests, per visit. Additional member guests (over six guests) will be eligible to pay for full price entry.
  • RZSS Members are entitled to a 10% discount in our gift shops and at available catering outlets on presentation of a valid membership card. This excludes alcoholic beverages.
  • Membership loyalty catering scheme cards are only valid at Edinburgh Zoo and the Highland Wildlife Park when presented with an active membership card. One stamp can be collected per purchased hot drink. One completed, stamp cards can be exchanged for 1 complimentary hot drink.  
  • Direct Debit memberships will renew automatically each year until you inform RZSS of cancellation. We will contact you regarding your membership if your payment rate is due to change.  We reserve the right to withdraw the offer of Direct Debit at any time.
  • RZSS membership is an annual product, therefore if a monthly Direct Debit is cancelled mid-term or an annual payment fails, you remain liable for the outstanding balance.
  • If paying by Direct Debit, you reserve the right to cancel your membership at anytime after the first 12 months by contacting the membership team or cancelling your direct debit with your bank.
  • Memberships purchased through our Direct Mail campaign are for a minimum term of 12 months from the date of purchase. After this, membership fees will continue to be taken until we receive notification confirming otherwise.
  • An adult must accompany children aged 15 years or younger. 
  • Membership cards cannot be used for educational school visits.
  • Children who turn three years old during the course of parent or guardian’s membership are subject to an entrance fee. Children can be added to a membership on a pro-rata basis.
  • A date of birth for children must be provided to ensure they receive the correct membership and are addressed correctly within GDPR guidelines.
  • A student is defined as an individual currently enrolled in a full-time or part-time course at an NUS registered University or College. Students must provide valid student identification if requesting a student membership.
  • A student membership can be issued if the recipient is aged between 16 and 21 and hold a valid Young Scot Card.

Members' car parking passes

  • Members can purchase car parking passes at a rate of £10 per pass. These passes provide the vehicle with free parking at Edinburgh Zoo. Parking at Highland Wildlife Park is free for all visitors.
  • Replacement car parking passes are chargeable at £5 per pass.
  • Car parking passes are valid for one year from date of purchase.
  • Parking spaces are allocated on a first come first served basis and members parking passes do not guarantee a space.
  • Proof of parking pass and membership must be shown for free access to the car park.
  • Members without a parking pass are still entitled to discounted car parking rates upon showing proof of a valid membership.

Animal Adoption

  • Animal adoptions are non-refundable.
  • We reserve the right to refuse admission and/or cancel adoptions without refund if anyone behaves in a threatening, inappropriate or abusive way to our staff, contractors, visitors or animals.
  • RZSS reserves the right to change adoption benefits at any time and without prior notice.
  • Adoption applies to an entire species at Edinburgh Zoo or Highland Wildlife Park and not an individual animal.
  • Our animal collection is always evolving, therefore if your adopted species is withdrawn from our collection you will be given the opportunity to choose another species to support for the remainder of your adoption year.
  • More than one person can be named on the adoption certificate; however only one adoption pack and one invitation to adopter events will be issued.
  • We aim to process all adoption packs within 10 working days once an application has been received. Please note that this may take longer during busier seasonal periods and due to circumstances outwith our control.
  • RZSS is not responsible for adoption packs becoming lost in the post. If you do not inform us that your adoption pack has not arrived within 8 weeks of your adoption start date, you will be subject to a £5 charge for all replacement packs.
  • The content of animal adoption packs is subject to change at the discretion of RZSS.
  • Names of adopters are listed at the animal enclosures for Silver, Gold and Platinum packages, unless the adoption recipient has opted-out.
  • It may take up to 10 working days from the date the adoption pack is received for adopter names to appear on enclosures. Once a name is displayed on an enclosure, it will remain there for the duration of that adoption.
  • Platinum adopters are entitled to one annual ‘meet the keeper’ session. This gives adopters the opportunity to talk about their chosen species with a keeper who cares for them. Agreed dates for meeting the keeper must be agreed upon with RZSS a minimum of 3 weeks prior to their visit. Some sessions may need to be rescheduled due to unforeseen circumstances such as animal welfare or weather.
  • Due to the nature of animal welfare, we cannot guarantee that the animal that you have adopted will be on show at the time of your visit.

Communications

  • Please refer to our Privacy Policy for details on how we handle your data.
  • Please note that if your membership or adoption is a gift for someone aged 16 or over, due to GDPR guidelines, we are unable to accept communication opt-ins on their behalf. If they would like to receive updates from us, please ask them to email us at membership@rzss.org.uk.
  • If your membership or adoption is for someone under the age of 16, consent to be contacted must be provided by a legal parent or guardian.
  • We cannot send email updates to you without receiving consent at least every two years. Please sign up to receive emails at rzss.org.uk/memberemail
  • You are free to opt out from any of our communications at any time by emailing membership@rzss.org.uk.